Doll Hospital

American Girl dolls are meant to be played with, but sometimes during the fun, accidents happen. That's why the experts at the American Girl Doll Hospital are here to help with everything from a thorough cleaning to major "surgery." Doll doctors will make her as good as new and send her back ready to be loved for years and years.

Welcome to the Doll Hospital

When you admit your American Girl doll to the Doll Hospital, she'll be carefully handled to protect her from further injury. A team of doll doctors will examine her from head to toe and decide on a treatment to fix her "injuries"—everything from hair brushing to limb tightening to major "surgery."

General repair and care:

  • New head (same American Girl, Bitty Baby or Bitty Twins dolls only)
  • Reattachment of limbs (18" American Girl dolls only)
  • New body (torso and limbs)
  • Eye replacement (same eye color only)
  • Reattachment of head
Wellness visit

Skin cleaning and hair
brushing, but no major "surgery."

Learn more

For dolls that need a little refreshing, this option offers a thorough hair brushing and skin cleaning. In addition to a renewed appearance, your doll returns with a Certificate of Good Health, a Get Well card, a Doll hospital gown (plus a cap for Bitty Baby and socks for 18" dolls), and a Doll Hospital ID bracelet (not included with Bitty Baby/Twins for safety reasons).

While the wellness visit can greatly
enhance a doll's appearance, please
note the following:

- Skin cleaning will remove most surface
dirt from you doll's vinyl, but it is
unlikely to remove ink or dye stains.

- Hair brushing will improve the look of
your doll's hair, but it will not make a
well-played-with doll's hair appear
brand new.

Ear piercing

This service is available for all
18" American Girl dolls.

Learn more

The Doll Hospital can do more than help dolls "feel" better—we can help them look better, too, with our ear-piercing service.* Admit any 18" American Girl doll, and we'll pierce her ears, then send her home with mix-and-match studs and dangle earrings!

*Not available for dolls with previously pierced ears

Grace's signature
earring set Only $16 Available through 12/31/15
or while supplies last!

My American Girl
earring set Only $16

Doll-sized hearing aid

This service is for 18"
My American Girl® dolls only.

Learn more

There's now one more way to personalize your 18" My American Girl® doll: hearing aids. When you admit your doll to the Doll Hospital, our experts will perform a permanent piercing behind her ear to ensure the hearing aid is expertly fitted—in one or both ears. For more details or to order a My American Girl doll with a hearing aid, call 800-845-0005.

The hearing aids, which are removable, cost $14 and are also available for My American Girl® dolls at time of purchase and at retail locations.

Dolls without hair

Find out about this new option

Learn more

We're delighted to provide a My American Girl® 18" doll that's just right for your girl. Each of our new dolls without hair costs $115, and is specially designed from a variety of doll faces, skin tones, and eye colors.

Plus, if you already own a My American Girl doll, you can admit her to the Doll Hospital where our experts will be happy to replace her head to create a doll without hair.

For more details, call customer service at 800-628-5145 to discuss options, pricing, and to order a doll without hair.

As part of each of these procedures, your doll will have her hair brushed and skin cleaned before she's discharged. Within three weeks, she'll be on her way home with a smile on her face and special items to remember her stay, including:

  • Certificate of Good Health
  • Get Well card
  • Doll Hospital gown (plus a cap for Bitty Baby and socks for 18" dolls)
  • Doll Hospital ID bracelet* *ID Bracelet not included with Bitty Baby/Twins for
    safety reasons

How to Admit an American Girl Doll

If your American Girl doll needs extra care from the experts at the Doll Hospital, follow these simple steps:

  1. Complete the Doll Hospital Admittance Form:
    For dolls returning to US addresses | For dolls returning to Canadian addresses
  2. Prepare your American Girl doll for her visit to the hospital—detailed instructions are listed on the form.
  3. Choose whether you want to have her ears pierced during her stay. (available for any 18" American Girl doll) For $16, she will have her ears pierced and get multiple sets of studs and dangles to mix and match.
  4. Choose whether you want to add a hearing aid to one or both ears during her stay. (available for any 18" American Girl doll) For $14, our doll doctors will expertly fit her with a removable doll-sized hearing aid in one or both ears.

When an accident happens to your American Girl doll, can you fix her with a home remedy or does she need help from the Doll Hospital STAT? Find solutions to some common concerns in our Doll Care Questions section, or get a consult with our experts at 800-845-0005 or by e-mail at