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Information Center

Easy Returns

We trust you are delighted with your purchase from us. If for any reason you are not, we will promptly exchange or provide a merchandise credit for any returned product. A refund is available with your original proof of purchase from American Girl.

Shipping and processing fees are non-refundable.

To return an item, please complete the following steps.

Step 1: Select your country

Step 2:

Bring it in

For your convenience, you may return or exchange your item(s) at any of our retail stores.
Find the location nearest you.

Or

Send it in

Complete and print a return form (.pdf).

Step 3:

Print an address label (Two label options below)

Option 1: Print a flat-rate mailing label for your package.
For the use of this label, we will deduct $6.95 from your refund.

To generate and print a flat-rate mailing label, please fill in your information:







Package and Shipment Details

* Package dimensions

United States Dollars
  • Please send your completed return form (.pdf), product, and if available, proof of purchase.
  • Pack everything securely in a sturdy cardboard box. Remove any other addresses and barcodes from the outside of the box and affix the label to the package.
  • Drop off your package at any FedEx or USPS location

    or

    place the package in a USPS collection box

    or

    Schedule Residential USPS Pick up.
  • Please note your tracking number to monitor the delivery status of your return.
Option 2: Print a pre-addressed shipping label (.pdf) for your package.
Use this label when paying your own shipping or postage to send in your return.
  • Please send your completed return form (.pdf), product, and if available, proof of purchase.
  • Pack everything securely in a sturdy cardboard box, affix the pre-addressed label to the package and send it to us through a standard carrier (such as FedEx or UPS) or insured mail.
  • If you prefer to create your own label, please address your package to:
  • American Girl Returns Department
    8300 Fairway Place
    Middleton, WI 53562

  • Please note your tracking number to monitor the delivery status of your return.
  • Unfortunately, we cannot accept returns sent C.O.D.

Step 4: Order replacement items

If you'd like to replace the item(s) you are returning, place that order now and receive free standard shipping and processing. Rush shipping fees and other surcharges apply as appropriate.

Need Assistance?

Please contact Customer Service 6 a.m. - midnight CT, 7 days a week (holiday and summer hours subject to change). Call 800-845-0005 or e-mail service@americangirl.com.

Easy Returns Frequently Asked Questions.

Step 2:

Bring it in

For your convenience, you may return or exchange your item(s) at any of our retail stores.
Find the US location nearest you.

Or

Send it in

Complete and print a return form (.pdf).

Step 3:

Print a pre-addressed shipping label (.pdf) for your package.

  • Please send your completed return form (.pdf), product, and if available, proof of purchase. Pack everything securely in a sturdy cardboard box, affix the pre-addressed label to the package and send it to us through insured Canada Post.
  • If you prefer to create your own label, please address your package to:
  • American Girl
    Returns Processing Center
    1350 Rodick Rd
    Markham ON L3R5X4
    Canada
  • Please allow 3 to 4 weeks to process your return

Step 4: Order replacement items

If you'd like to replace the item(s) you are returning, place that order now and receive free standard shipping and processing. Canadian shipment surcharge of $10 and Canadian Delivery Fees still apply.

Need Assistance?

Please contact Customer Service 6 a.m. - midnight CT, 7 days a week (holiday and summer hours subject to change) by calling 800-845-0005, or e-mail service@americangirl.com.

Easy Returns Frequently Asked Questions.

Please contact Customer Service for assistance 6 a.m. — midnight CT (holiday and summer hours subject to change) by calling 608-831-5210, or e-mail cs.international@americangirl.com.