Shipping Information
Holiday shoppers: Please note the shipping deadlines for all orders and Doll Hospital admittance
Answers to your shipping questions
- I have placed my order. How soon will it be delivered?
- Is the package identified as coming from American Girl?
- How long does it take to process an online order?
- What are the shipping options and prices?
- Can I ship an e-store order outside the United States?
- Can I ship to APO/FPO addresses through the American Girl e-store?
Questions about your order? Call toll-free: 800-360-1861, 7 a.m. to 10 p.m., Central Time
I have placed my order. How soon will it be delivered?
The order/shipping status of purchases made using a credit card may be tracked online. Simply go to Order Status and follow the directions. If you have a question about your order, please call our toll-free customer service number: 800-360-1861 between 6 a.m. and midnight, Central Time.
Is the package identified as coming from American Girl?
For safety and legal reasons, our company name appears on our shipping boxes. Please keep this in mind when selecting your shipping destination.
How long does it take to process an online order?
Our goal is to ship your order as quickly as possible—subject to availability, receipt of payment, and credit authorization. If you have not received an e-mail confirmation from the American Girl e-store within two hours of placing your order, please e-mail us at im_catalog_cs@americangirl.com. In order for us to provide the best customer service, please include your full name and zip code in your e-mail.
What are the shipping options and prices?
Rush shipping is available for most items and addresses (except APOs/FPOs) for an additional cost. Delivery dates are only estimates. Delivery calculation starts on the first business day after the order is placed (business days are Monday through Friday, not including holidays). Use guaranteed rush shipping to ensure arrival by a specific date. When applicable, surcharges for large or heavy items are noted following the item price.
In most cases, we ship to P.O. boxes, APO/FPO, U.S. territories, Alaska, Hawaii, and Canada by First-Class Mail. Standard shipping to Canada requires an extra $10.00 charge that is added to the standard shipping and processing rates. Rush shipping to Canada requires an additional $20.00. Canadian Customs requires Canadian recipients to pay customs and duties on each shipment. The order may be shipped in multiple boxes, and duties and taxes apply to each box.
Can I ship an e-store order outside the United States?
If you would like to place an order to be shipped outside the U.S. or Canada, please call our customer service department at 1-608-831-5210 between 7 a.m. and 10 p.m., Central Time, or fax at 1-608-828-4790.
