Our company name is printed on all packages. On the shipping label below the ship-to address, it will say in small type, "Order from American Girl." All mail correspondence from American Girl will include our company name above the return address.
Our goal is to ship your order as quickly as possible—subject to availability, receipt of payment, and credit authorization. (We'll inform you if an item is temporarily out of stock.)
Delivery dates are only estimates. Delivery calculation starts on the first business day after the order is placed. (Business days are Monday through Friday, not including holidays.) Use guaranteed rush shipping to ensure arrival by a specific date. (See below.)
If your order is shipped to more than one address, a $5.95 fee is charged for each additional address. In most cases, we ship to P.O. boxes, APOs/FPOs, U.S. territories, Alaska, Hawaii, and Canada by First Class Priority Mail. Canadian Customs requires Canadian recipients to pay customs and duties on each shipment. The order may be shipped in multiple boxes, and duties and taxes apply to each box.
Rush shipping is available for most items except to APO/FPO and Canada addresses. Most items can be delivered within two business days anywhere in the continental U.S. Delivery calculation starts on the first business day after the order is placed. (Business days are Monday through Friday, not including holidays.) When applicable, surcharges for large or heavy items are noted following the item’s price.
We ship to Canadian addresses via Canada Post. Standard shipping to Canada requires an additional $10 to the standard shipping and processing rates. Shipments to Canada are also subject to Canada Delivery fees (comprised of applicable duties, taxes. and brokerage fees) paid through a customs broker to allow delivery to your door. No other payment will be required to accept delivery of your order.
By ordering goods from American Girl you hereby authorize our licensed customs broker, to act on your behalf as your agent with the Canada Border Service Agency, to clear goods through customs, account for all duties and taxes owing and handle any returns and subsequent refunds on your behalf. You understand and waive your right to receive any refunds of duties and taxes from Wm. L. Rutherford Ltd., and understand that product refunds, duties and taxes will be returned directly to you by American Girl.
Shipping and processing rates are for the U.S. and its possessions. For international rates, e-mail us at firstname.lastname@example.org, or from outside the U.S., call 011-608-831-5210 or fax 011-608-828-4790. Recipient is responsible for all taxes and duties.